Case Study: Mental Health Support Solution for an International Governmental Organization
Background
Trigyn’s client was is an international governmental organization (IGO) that routinely deploys staff to stressful environments including conflict and disaster zones. The client recognized that its personnel often face significant mental health challenges during deployments, including high-stress levels and potential exposure to trauma which can lead to a wide range of issues such as insomnia, anxiety, depression, or post-traumatic stress disorder (PTSD).
Although the client offered mental health resources to its staff, there was a recognition that stigma and other barriers to care often prevent individuals from seeking the help they need. Recognizing these challenges, our client sought to develop a comprehensive digital mental health platform to support the well-being of personnel before, during, and after deployments.
The client engaged Trigyn to work with its staff and medical experts to develop a digital platform which included online and offline features which could be accessed through mobile devices.
The primary objectives of the digital mental health platform empathetically and effectively support staff by:
- Lowering barriers to staff needing mental health support,
- Encouraging control of the personal mental health,
- Overcoming stigma associated with mental health by offering self-care options,
- Fostering resilience among staff,
- Making mental health resources readily available and accessible to all users in online and offline modes,
- Promoting self-assessment and monitoring of mental health status, and
- Providing a variety of support resources related to mental health care and training.
Scope of Work
Trigyn partnered with client staff and subject matter experts with special expertise in dealing with mental health issues among IGO field staff. Trigyn was responsible for the end-to-end design and development of the mobile, web applications and production of interactive support resources. This included:
- Designing and developing the mobile and web application
- Designing the application UI in compliance with the client's style guides,
- Designing solutions to accommodate client’s technology, security, and accessibility guidelines including WCAG Level AA accessibility standards.
- Incorporating features to support web, mobile, online and offline use of the solution
- integrating email and SMS authentication
- Developing various mental health evaluations
- Implementing data analytics and reporting tools
- Creating support materials and resources in 16 languages, including, English, French, Spanish, Arabic, Chinese, and Russian
- Conceptualizing, and developing other digital assets such as animations
- Conducting focussed group testing to test the product with onsite personnel spread across different missions to ensure proper operation during deployments.
Technologies Used
Bootstrap 5, CSS 4, SAAS compilation, HTML 5, jQuery - 3.7.1, Drupal 10.2.7 , PHP-8.2, MariaDB-10.4, Apache-2.4, Chart JS, Flutter, SQLite, Visual studio code
Outcome
Trigyn received high praise for the quality and speed of its work on this project. The digital mental health platform was successfully, designed and developed in 6 months, providing a comprehensive solution to support the mental health and well-being of the client’s personnel.
By leveraging digital technologies, the platform overcame traditional barriers to mental health care, offering accessible and confidential support to users regardless of their location. With features such as offline accessibility, frequent and timely notifications and reminders, and tools such as a digital sleep diary and wellness check, this product encouraged its users to be more conscious of and in better control of their mental health.
The solution effectively implemented the client's mental health strategy, promoting resilience and self-care among personnel and enhancing their overall psychological well-being.
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