Case Study: Smart Cities Public Safety Solution for a Medium-Sized City

Background: 

Trigyn’s client, the government of a city with a population of 400,000, faced significant challenges in managing public safety during its annual festival, which attracted over one million visitors in a span of a few weeks. The city’s police department sought a technology-based solution to improve public safety, manage crowd control, and ensure smooth traffic flow throughout the event. Given the scale of the festival and the influx of visitors, traditional methods of monitoring and crowd management were no longer sufficient.

The client turned to Trigyn, known for its expertise in Smart City Command and Control Systems and Intelligent Video Analytics, to design and implement an advanced system capable of meeting the city’s safety needs. The goal was to deploy a solution that not only enhanced public safety during the festival but could also be used year-round to improve the city’s overall security infrastructure.

Trigyn Approach:

After a thorough requirement gathering and analysis, Trigyn recommended a solution that combined Smart City Command and Control Software with Intelligent Video Analytics. This system allowed for the integration of multiple Internet-of-Things (IoT) technologies, enabling real-time data collection, analysis, and response management.

Command and Control Centers: Trigyn’s solution involved the creation of two Command and Control Centers—a primary security-focused center at the main police station and a secondary satellite command center for managing traffic control. The command centers served as the nerve centers for coordinating security operations across the city, particularly during high-traffic events like the festival.

The primary command center was equipped with a robust video management system that consolidated live feeds from cameras installed throughout the city. The satellite center focused on traffic management, ensuring smooth vehicle flow in and out of the city during peak times. Both centers were interconnected, allowing for seamless communication and data sharing between security and traffic teams.

City-Wide Surveillance: City-wide surveillance was critical to the success of the solution. Trigyn deployed a network of CCTV cameras and Automated Number Plate Recognition (ANPR) cameras across key locations. The cameras were strategically placed to monitor high-traffic areas, festival zones, and major intersections. Given the city's historical infrastructure, running cable for the surveillance system was not feasible. 
Instead, wireless technology was used to transmit video feeds back to the command centers, significantly reducing installation costs and complexity. This wireless infrastructure ensured that video data could be transmitted in real-time without requiring significant physical modifications to the city’s existing landscape. It also provided flexibility for future expansion as the city’s surveillance needs evolved.

Intelligent Video Analytics: A key component of the solution was the integration of Intelligent Video Analytics (IVA), which allowed for real-time analysis of video footage. The IVA system monitored the incoming video data to detect suspicious activities, traffic bottlenecks, or safety risks. This capability enabled law enforcement and traffic control teams to proactively address issues before they escalated.

The IVA system was designed to identify specific patterns of behavior, such as loitering, unattended packages, or large gatherings that could signal potential security threats. When the system detected such activity, it automatically generated alerts that were sent to command center staff, prompting immediate investigation and, if necessary, intervention by police.

Quick-Dial Emergency System: In addition to video surveillance, Trigyn implemented a quick-dial emergency phone system, providing citizens with an easy-to-use hotline for reporting emergencies. The system was managed directly from the command-and-control centers, allowing for rapid dispatch of police or other emergency services as needed. This feature enhanced the city’s emergency response capabilities and provided a direct communication line between the public and law enforcement.

Scope of Work

Trigyn played a pivotal role throughout the entire lifecycle of the project, managing everything from system design to deployment. The specific tasks included:

• Requirements Gathering and Analysis: Trigyn conducted an in-depth analysis to understand the city’s security challenges and tailored the solution to meet the needs of the festival and the city’s ongoing security requirements.
• Solution Design and Implementation: Trigyn designed the command and control system, integrating video analytics, a video management system, and the emergency response solution into a single platform. The design allowed for real-time monitoring, automated alerts, and rapid response capabilities.
• Data Integration and Management: Trigyn integrated various data sources, including video feeds and traffic data, into the command centers for comprehensive monitoring and analysis.
• System Testing: Rigorous testing was conducted to ensure that the system performed as expected, particularly under the high-demand conditions expected during the festival.
• End-User Training: Trigyn provided detailed training for the police and traffic management teams, ensuring they could effectively operate the system and respond to the real-time data and alerts generated by the command center.

Outcome

Trigyn’s Smart City Command and Control System proved to be an invaluable tool for the city, both during the festival and beyond. The system’s advanced video analytics, combined with a highly efficient command center infrastructure, enabled the city’s police force to significantly improve public safety, manage large crowds, and streamline traffic flow.

The implementation of the CCTV and ANPR cameras allowed the police to monitor high-risk areas and automatically identify potential threats. The quick-dial emergency system provided a vital communication link between the public and emergency services, improving response times to incidents.

Key benefits of the project included:

• Enhanced Public Safety: The system's real-time video surveillance and intelligent analytics enabled rapid detection of suspicious behavior and potential security threats, allowing for immediate intervention.
• Improved Traffic Flow: The satellite command center’s focus on traffic management reduced congestion and ensured smooth vehicle movement, especially during peak festival periods.
• Year-Round Utility: While the system was initially designed for the annual festival, it continued to serve as a valuable tool for the city year-round, providing ongoing surveillance and security capabilities.
• Scalable and Future-Proof Solution: The use of wireless infrastructure allowed for easy expansion and upgrades as the city’s security needs evolved.

Conclusion

Trigyn’s innovative command and control solution provided the city with a state-of-the-art security tool that not only ensured the safety of citizens and visitors during the festival but also served as a long-term asset for the city’s overall public safety strategy. The seamless integration of video analytics, wireless technology, and emergency services demonstrated the potential of Smart City solutions to enhance urban safety and operational efficiency.

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