Mastering Stakeholder Engagement for Organizational Success

Meeting the expectations of all stakeholders is essential to a company's growth because they have the power to make or break your business.

At Trigyn, we value the calibre of our workforce equally to the calibre of our output. An important element of our company's Quality System is our workforce. For training and development to be effective, we make sure that everyone is aware of their role in delivering Quality. Building strong interpersonal ties and giving employees constructive feedback are our top priorities. We believe that producing high-quality deliverables depends heavily on the technical skill and efficiency of our employees.

To achieve our goals, manage expectations, and increase our chances of success, we therefore believe it is essential to have a well-defined stakeholder strategy in place that aids in understanding and managing each stakeholder relationship.

Listed below are some best practices followed at Trigyn to engage our stakeholders.

Team Members

• We ensure that responsibilities for every role are clearly defined and documented.
• We encourage project team members to be involved in the planning stage, this helps team members volunteer for tasks that best fit their skills, thus increasing project buy-in.
• We encourage regular, short team meetings to address problems and recognize successes.
• We set up avenues for individual encounters to settle disputes, overcome cultural barriers, discuss issues, and build rapport.
• We encourage a culture of ongoing innovation and learning and motivate everyone to participate in process improvement initiatives.

Managers & Leaders

• Goals are conveyed to the managerial community in a clear and concise manner, are mutually agreed upon, and reviewed on a regular basis. We make certain that all managers understand how their job contributes to the organization's goals.
• We ensure that comprehensive plans are reviewed and approved by managers, at project and department levels.
• We ensure that systems are in place for managers to receive regular updates, which gives them better control and tracking over the results and progress.
• We ensure that procedures are in place for the prompt escalation of problems and hazards that affect the project's and the department's goals.

Support Teams

• We ensure that responsibilities for all IT support teams are clearly defined and documented with a clear understanding of the interdependencies between other support and delivery teams.
• We ensure support teams are involved early on in planning processes so that they can comprehend resource requirements, issues, and possible limitations. Additionally, it assists them in prioritizing and aligning their work with the needs of other stakeholders, holding them responsible for completing agreed tasks.
• We ensure presence of centralized communication platforms for seamless interaction across teams.
• We provide support teams with frequent training and upskilling opportunities so they may remain current with the newest tools, technology, and procedures.

Suppliers and Vendors

• When onboarding vendors, we guarantee an impartial and open assessment. We make clear each party's roles and obligations, including what is expected of the supplier or vendor at every project stage. Establish accountability for budgets, schedules, and quality, and have regular reviews to talk about opportunities, issues, and progress.
• We designate primary points of contact on both the vendor/supplier side and within our organization to streamline communication.
• We involve vendors early in the planning or design phases of projects to make sure the solutions they offer meet our needs and are technically possible.
• We collaborate closely with vendors to pre-empt risks pertaining to technology performance, security, compliance, and product delivery and develop risk management plans that includes contingency strategies.

Customers

• We talk to consumers on a regular basis to learn about their changing needs, goals, and expectations. Maintaining regular communication guarantees that our solutions continue to be in line with the priorities of our customers, whose needs may change over time.
• We create multiple channels of communication with our customers.
• We have regular project status reviews with our customers. Frequent status reports help manage expectations and foster trust.
• We involve customers early in the project lifecycle to get detailed and accurate requirements. Customers are encouraged to participate in workshops, product demonstrations, and other events. This ensures that the solutions we are developing will satisfy their needs and business goals.
• We implement mechanisms to collect and analyse customer feedback. This allows us to gauge satisfaction and address issues early.

By following these practices, Trigyn fosters strong relationships, ensures accountability, and delivers solutions that meet diverse stakeholder needs.

To learn more about Trigyn’s approach to client projects, click here.