Job Description:
Trigyn has a contractual opportunity for an AI Automation (RPA) Engineer. This resource will be working at our client site in Bangkok, Thailand.
Job Responsibilities:
• Collaborates with Unite Service Desk team for document capture automation, process automation/workflow, robotic process automation and process analysis,
• Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
• Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
• Develop complex technical documents including processes, standard operating procedures, user guides, process documentation, communication material and workflows on Visio.
• Develop operational and executive-level reports. Synthesize key messages out of reports to
convey information as required
• Works on onboarding/transitioning products and services to the service desk.
• Prepares responses to various queries that require technical explanation.
• Develops training materials and train technical personnel on process automation
• Configures access roles, self-service catalog items, and HTML eForms in the client CRM (running on the Siebel platform).
• Attending and supporting the preparation of meetings, conferences, workshops and other events
• Provide Demo sessions to technical and non-technical users.
• Efficiently execute integrations of AI services with investigative processes and assist in developing AI and machine learning models into existing systems.
• Support in coding and scripting tasks, primarily using Python, to automate workflows and enhance data processing capabilities.
• Design automation and streamlining processes utilizing Microsoft Power Automate and Azure Logic Flow.
• Help integrate APIs and ensure seamless connectivity between various software applications and platforms.
• Lead the development of various projects utilizing Microsoft Azure services for deploying AI models and managing cloud resources.
• Participate in the analysis and interpretation of data, assisting in creating insights and reports based on AI model outputs.
• Document the development and integration processes, ensuring clear records for future reference and audits.
• build mapping and processing workflows to streamline operations and improve efficiency.
Qualifications:
Experience: Relevant experience or knowledge in AI, machine learning, Business intelligence, Business Analysis, Python coding, API integration, and Microsoft Azure
Skills:
• Background in computer engineering, AI, natural language processing, machine learning, app development, process mapping, or relevant experience is desired.
• Experience or knowledge in AI, Natural language processing (NLP), machine learning, and various language coding particularly Python.
• experience using statistical computer languages (R, Python, SLQ, SPSS, STATA, etc.) to manipulate data and draw insights from large data sets is desirable
• Familiarity with API integration and cloud platforms like Microsoft Azure and its AI services.
• Ability to think and articulate concisely.
• Effective interaction and collaboration with colleagues and external parties
• Knowledge on ITIL
• Knowledge on CRM (Sibel) and basic knowledge on SAP Hana
• Strong writing skills
• Ability to produce quality outputs and manage multiple tasks.
Language: English and French are the working languages. Fluency in oral and written English is required. Knowledge of another international language is an advantage.
For Immediate Response, Please send your Resume to Global-Recruitment@Trigyn.com
TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 28 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in the United States, Canada, Switzerland and India.