Job Details: Helpdesk - L1 Agent (2-4 Yrs of exp)

• Excellent communication skills
• Ability to prioritize and multitask efficiently
• Knowledge of ticket tracking applications
• Collaborative team spirit
• Analytical and process-oriented approach
• Ability to review the tickets and identify information gaps
• Ability to learn quickly

Availability – Support team needs to be on duty on all available days of the week, including Saturday & Sunday. Part of the Support team also needs to be on duty 24x7.

Please note that the candidate should be from educational tech domain.

Qualification:

B.E, B.Tech or MCA