Job Description:
Our client - a major, multi-office state government agency - is looking to fill a contract position with an experienced Technical Support Specialist. This is a long-term contract (initially 1 year, with the likelihood to extend for another year and potentially beyond).
Description:
The ideal candidate will possess two years of substantial support experience. Knowledge of Windows 10 is preferred and experience with Microsoft Office Suite and Windows Server is required.
• Responsibilities include install, troubleshoot, research and correct desktop application and hardware issues.
• Provide Tier I - II desktop and application support, including new user setup, support for Line of Business applications, and create, maintain and update technical documentation following standard formats.
• Conduct analysis and troubleshooting via telephone, email and remote control for clients in a timely fashion.
• Work within a ticketing system to track and escalate client issues.
Key skills that would be needed:
• Ability to help support a variety of applications. Client is utilizing Microsoft's System Center - you should be able to read log files, Event Viewer and command line utilities.
• Some understanding of SQL - enough to understand requirements and/or configuration of a connection string (hostname and port used).
• A basic understanding of TCP/IP; i.e., you should be able to get a client’s IP address. You will not have to work with network routers/switches/etc.
• You should also understand how to connect to network shares and effects of permission settings and be able to troubleshoot. You will NOT be responsible for adjustments to permissions; you will only need to know how to add users to appropriate groups in A/D.
Other skills that would be ideal:
• Must be able to move, install and configure PCs, printers and other equipment weighing up to 50lbs.
• The consultant will be required to possess a driver’s license valid in New Jersey to perform the essential duties of the position.
• Must possess the ability to interact with all levels of users in a demanding, fast-paced environment and have excellent verbal and written communication skills.
For an immediate response, please call 732-876-7632, or send your resume to RecruiterCSE@Trigyn.com
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.